What to Do in Case of Emergency

During Emergency


Emergency Call

Dial 911 or your local emergency number to report a fire, medical or another emergency. For non-emergency calls, please contact the fire department, police and paramedics directly, using their local phone numbers.


Emergency Kit

Access your emergency kit and keep it close to you.



Ensure your own safety before helping others.


First Aid

If someone is injured, provide the level of first aid for which you are trained and equipped. Never put yourself at risk to help the injured person.


Stay Informed

Stay informed by checking PhoenixNet, internet, TV or radio for the most updated reports from local officials, an emergency plan and other instruction.


Stay put

As long as your safety is not endangered in any way, stay put until you are ordered to evacuate.



If you hear or see alarm or otherwise directed by authorities, evacuate the building immediately. Do not enter elevators during an emergency.

Emergency Preparedness


Individuals should be prepared to take care of themselves and their families during an emergency, be able to perform first aid and have an emergency supply for at least 72 hours.

First responders

Local first responders, such as paramedics, search & rescue teams, police, fire departments and others, are responsible for providing basic first aid and life support during the first stage of an emergency as well as managing emergency recovery and ensuring a local emergency plan is being executed properly.

Federal and municipal governments

Every local government includes an emergency management organisation that is responsible for managing resources and responsibilities during an emergency as well as providing various types of assistance in all aspects of emergency preparedness, response, mitigation and recovery.


Non-profit and non-government organisations, such as Red Cross, Salvation Army and many others, play an instrumental role during an emergency, from helping to build local resilience and contributing to disaster prevention in a region to contributing to the recovery process and proper emergency management.